At Thea’s, we understand that there may be times when you are delayed or unable to attend a scheduled appointment, and we will always try to accommodate you as best as we can. Please see our policies below to ensure that the salon and our teams’ day can run as efficiently and smoothly as possible.
LATENESS
If you are delayed for a scheduled appointment, please contact us as soon as possible so we can try to adjust your appointment time or reschedule if necessary. If you arrive late, your treatment may have to be altered or reduced, depending on the treatment you are booked in for and the timing. If this is the case, your therapist will talk with you about what treatment(s) are most important to get completed in the allocated treatment time left.
RESCHEDULING
If you need to reschedule an appointment, please contact us directly at least 12 hours before the appointment time to enable us to reschedule the appointment without any charge. If an appointment is rescheduled with less than 24 hours’ notice, it is deemed as a cancellation and will result in 50% charge (or a 100% of a €20 booking deposit fee) of the appointment you had originally booked in.
CANCELLATION/NO SHOW
If an appointment is cancelled with less than 24 hours’ notice, there will be a 50% charge for the appointment originally booked in. If an appointment is a ‘no-show’ with no communication from the client regarding the appointment booked in, there will be a 100% charge for the appointment originally booked in, and a 50% prepayment/deposit taken for the next appointment that you wish to have booked in with us.
LOYALTY PROGRAM
Our Loyalty Program has been ceased. As you are aware we have taken on a lot of additional costs in additional equipment over the last few months and are allocating extra time to each appointment. Instead of increasing our prices we have decided to make cutbacks in other places i.e.-loyalty program. We hope you understand and appreciate your continued support and custom.
EXPIRED GIFT VOUCHERS
We will accept and extend the use of all expired gift vouchers dated between March and July 2020 for additional 6 months due to the treatment unavailability during the Covid -19 situation. Please get in touch with your voucher code in order to schedule the appointment